Refund policy
RETURN AND REFUND POLICY
Last updated: November 5, 2026
30-Day Returns
You may request a return within 30 calendar days after delivery.
For a change-of-mind return, the product must be unopened, unused, and in its original packaging with all original safety seals intact. Please provide your order number or another reasonable proof of purchase.
Opened, used, or unsealed supplements are not eligible for change-of-mind returns. This restriction does not remove your rights concerning damaged, defective, unsafe, or incorrectly supplied products.
How to Start a Return
Email customerhelpstore4@gmail.com with:
• Your order number.
• The name or email address used for the purchase.
• The items you would like to return.
• A brief explanation of your request.
We will provide return instructions and the appropriate return address by email. Please contact us before sending anything back. Do not assume that an address on the shipping package is the correct return location.
Your return request is considered timely when we receive your email within the 30-day window. A delay in our response will not make an otherwise timely request ineligible.
After receiving return instructions, send the approved items within 14 calendar days, unless we agree to an extension.
Return Shipping Costs
Customers pay return shipping for eligible change-of-mind returns.
Use secure packaging. We recommend a shipping method with tracking and keeping your mailing receipt.
If a return is needed because an item arrived damaged or defective, or because we sent the wrong product, we will cover the necessary return shipping or provide another appropriate resolution.
We do not charge a restocking fee or deduct the original free outbound shipping cost from an eligible refund.
Damaged, Defective, or Incorrect Items
Inspect your order when it arrives. If an item is damaged, defective, incorrect, missing, or has a broken safety seal, contact customerhelpstore4@gmail.com promptly.
Do not use a product with a damaged or missing safety seal.
Provide your order number, a description of the problem, and photographs if reasonably available. We will review the issue and arrange an appropriate replacement or refund.
The unopened-product condition and ordinary return window do not override additional remedies required by applicable law.
Refunds
After receiving your return, we will inspect it and email you the outcome.
For an approved return, we will issue the refund to the original payment method within 7 business days after receipt and inspection. Your bank or payment provider may take additional time to display the credit.
The refund includes the amount actually paid for the returned products and the corresponding refundable taxes. Customer-paid return postage is not refunded for a change-of-mind return.
For discounted bundles, refunds are based on the amount paid and the discount allocated to the items returned. We do not refund more than the amount originally paid.
Refunds required by law, including refunds for certain delayed or unfulfilled orders, will be handled within the applicable legal deadline even if that deadline is shorter.
If you have not received an expected refund, contact customerhelpstore4@gmail.com.
Exchanges
To request an exchange, email customerhelpstore4@gmail.com. Exchange availability depends on stock. Where an exchange is unavailable, an eligible return can be refunded and you may place a new order.
Order Cancellations
Email us as soon as possible to request cancellation. We will cancel an order before fulfillment where reasonably possible.
An order that has already been dispatched generally must follow the return process. This does not limit any cancellation or refund rights required by law.
Subscription Orders
Each monthly subscription shipment has its own 30-day return-request window beginning on its delivery date. The same unopened-product and return-shipping conditions apply.
Returning a shipment does not cancel future subscription renewals.
To stop future renewals, use the subscription-management link provided with your subscription or email customerhelpstore4@gmail.com before the next scheduled charge. No phone call or cancellation fee is required.
Cancellation stops future renewals and does not automatically refund a shipment charged before the cancellation request was received. Charges made after a valid cancellation request will be corrected.
Contact
For return instructions, refunds, exchanges, or subscription cancellations, contact:
SOVARA
Email: customerhelpstore4@gmail.com
Phone: (559) 377-9889